At BSB Candle Craft Works, we carefully handcraft and pack every candle and resin product. Because our products are fragile and often made to order, please read this policy before purchasing.

A. Simple, Customer‑Friendly Return & Refund Policy

1. Returns

We do not accept returns for candles or resin products once they are opened, used, or burned.

2. Damaged Products

If your order arrives damaged or broken, please contact us within 24 hours of delivery.

To help us assist you quickly, please share:

• Clear photos of the damaged item, and
• An unboxing video (recommended)

Once verified, we will offer a replacement or refund.

3. Wrong or Missing Items

If you receive the wrong product or something is missing, let us know within 24 hours with proof. We will resend or replace the item.

4. Custom & Made‑to‑Order Items

Customised, personalised, bulk, or event orders cannot be returned or refunded, unless they are damaged during delivery.

5. Refund Timeline

Approved refunds will be processed within 5–7 business days.
Shipping charges are non‑refundable.

6. Order Cancellation

You may cancel your order within 12 hours of placing it, as long as it has not been shipped or custom‑made.